What is the purpose of FIR?
In Luke 22, Christ invited his disciples to prepare the place for one of the most important and sacred events in history:
1. Now the feast of unleavened bread drew nigh, which is called the Passover...
8. And [Jesus] sent Peter and John, saying, Go and prepare us the passover, that we may eat...
13. And they went, and found as he had said unto them: and they made ready the passover.
Similarly, we are invited to prepare our Church facilities to be places where people can participate in wholesome activities, worship and pray together, teach and minister to each other, and, most importantly, make and renew covenants through sacred ordinances.
Who can access FIR?
“Members of ward and stake councils can report needs for building repairs...Council members can also contact the facilities manager for assistance.” (General Handbook: Serving in The Church of Jesus Christ of Latter-day Saints, 35.4.2, ChurchofJesusChrist.org).
These individuals have a sacred responsibility and stewardship to care for Church facilities and, as such, have been given access to use the Facility Issue Reporting (FIR) application (see full list of “Authorized Positions with FIR Access”).
What is FIR?
FIR allows leaders to report maintenance and repair issues outside of normally scheduled maintenance visits.
FIR simplifies the interactions of reporting a facility issue that happens between the Meetinghouse Facilities Department at Church headquarters, local facilities managers, and local leaders. With FIR, leaders can submit, track, and view any facility issue they may be experiencing. Additionally, facilities managers can use FIR to provide updates on facilities issues, including their resolution.
Where can I find the FIR application?
FIR is available on three platforms: a website, an iOS mobile app, and an Android mobile app.
How do I use FIR?
1. Sign in with Church account
- Q: What if I don’t have access?
- A: If you do not have access, please report your facility issue to someone who does, and they can report the issue on your behalf
- Q: What if I should I have access but see the “Access Denied” screen?
- A: If you have one of the positions listed and are seeing the “Access Denied” error, contact your local ward/branch (or stake/district) clerk or manager to ensure your position has been correctly entered in the system.[CW1]
2. Report a New Issue
A. Contact Information
i. Phone Number and Email
- Information is auto populated from your Church account. If you’d like, you may update the information directly in the input field.
ii. Additional Contact Emails
- If you would like others to receive FIR email updates for this issue, include their emails in this field. They will receive the same FIR email updates for this issue as you.
B. Select a Facility
- You can search for a facility using its name or facility number
- Q: What if I can’t find the facility in the list?
- You can contact your Facility Management Group to let them know of the issue (see Contact Customer Support).
C. Emergency Information
- Before moving on, ask yourself if this issue needs to be mitigated within the same day
- If so, use the emergency contact information presented by selecting Building Emergency Contact
D. Tell us about the issue
- What is the issue? Think of this like a title
- Description Take as much space as you need to explain what is going on. The more you help us understand the problem, the better we can respond.
- Where is the issue? The building is big. Give us some guidance where we should be looking for the problem and use descriptions that can be understood by someone unfamiliar with the building and Church terminology (ex. “The second room on the left from the west doors” instead of “in the Relief Society room”.)
- Issue Type After you’ve selected a facility, this drop-down will be available. Select the category that best aligns with your facility issue.
- Expected Resolution Date We’re going to let you know an expected time-frame for us to get to this issue. Let us know if it needs to be sooner and why.
What can I expect after submitting a FIR?
You can opt-in to notification you want to receive about your request by updating your Notification Settings under “Help & Settings” in the FIR application.
We’ll keep you updated on the status of your request each step of the way:
FIR STATUS | DESCRIPTION |
Submitted: | Your request has been submitted and is waiting for review. |
Open: | A work order has been created for your request. |
Closed: | The work associated with your request has been completed and you will be invited to take a satisfaction survey letting us know how we did. |
Cancelled: | Your request was cancelled (possibly because the issue has already been addressed or because the facility team determined it was a non-issue, etc.). No further work will be done to address the issue. If you have questions about why it was cancelled, feel free to reach out to Customer Support. |
Duplicate: | The issue you reported is a duplicate of a previously submitted issue that is still Open. You can have confidence that the issue is still being addressed and tracked on a different FIR. |
Where can I get help?
For questions or to provide further information about your request, you can contact you Facility Management Group. Their contact information is listed under “Contact Us > Customer Support” in the FIR application.
To report a bug with FIR, you can send an email to FIR-to-ServiceNow@churchofjesuschrist.org.