Step by Step

Frequently Asked Questions about the Online Store

How do I avoid international shipping charges?
Why can’t I add a product to my cart?
Why can’t I find the product I am looking for?
What is a gift subscription? 
How do I order multiple copies of a single magazine subscription?
How do I order subscriptions for multiple addresses?
How do I renew my magazine subscription in the U.S. and Canada?
How do I renew my magazine subscription outside of the U.S. and Canada?
Can I still order an item if it is not currently available for delivery?
Why does my address on store.ChurchofJesusChrist.org not match my ward directory listing?
When will my order ship?
What does preorder mean?
Where should I go with questions about garments and other sacred clothing?
What information do I need to provide to purchase garments?
What information do I need to provide to purchase ceremonial clothing?
Can I buy garments or ceremonial clothing for someone else?
Can I help another member buy garments or ceremonial clothing?
Do I need to have a temple recommend to buy white clothing?