1989
The Voice on the Phone
December 1989


“The Voice on the Phone,” Ensign, Dec. 1989, 30–32

The Voice on the Phone

The fragrance of gingerbread always makes me think of Suzie* and the year I was going to have a perfect Christmas.

During past Christmas seasons, I had always been too busy to create the Christmas traditions I felt would build a lifetime of memories for my family. But that Christmas was going to be different. That year my time was my own, and I meant to make every minute of the holiday season count. I would make handpainted ornaments, home-sewn gifts, beautiful decorations, artistically wrapped packages, and baked goods to fill a freezer. I was baking gingerbread men for the tree the day my nine-year-old daughter brought Suzie home from school.

“Mama, this is my new friend, Suzie,” Debbie announced, presenting a rather chubby, cheerful-looking little girl. Suzie reminded me of a California poppy, with her red-gold mop of curly hair and a freckled nose that twitched eagerly as she breathed in the spicy fragrance.

I took two warm gingerbread men from a pan and gave them to Suzie and Debbie. Soon the two girls were helping my seven-year-old son, Mark, hang gingerbread men on the tree. (Of course, the cookies never stayed long on the tree. The children and their friends ate all of them every few days, and we replenished the supply weekly. As a result, our house smelled gingery from Thanksgiving to New Year’s Day.)

Later, Suzie’s mother telephoned, and in a tired-sounding voice, she asked me to send Suzie home.

The Sunday after Thanksgiving, I was still working on my perfect Christmas. I had decided to mail my Christmas cards early, and so I had spread the dining room table with Christmas cards, address books, stamps, and green- and red-ink pens with which to address the envelopes. I was all set to start when Mark came in.

“Mama, we talked in Primary today about helping other people,” he told me. “Our Primary teacher said a lonely lady in our ward needs help.”

“Oh? What’s the lady’s name?” I asked, wondering if I had met her.

“I can’t remember … something long and hard to say,” Mark said, “but Sister Jones wrote it on the blackboard, and I’d remember it if I saw it.”

He went to the desk drawer and pulled out the ward list. After a moment he gave a shout of triumph. “Here it is!” he cried. He thrust the page under my nose, and I glanced at the name by his finger before turning back to address my Christmas cards. The name was difficult to pronounce.

Mark borrowed my pen and drew a green circle around the name in the ward list before putting it back in the drawer.

“I want to go visit that lonely lady and take something to her. Can we make something for her now?” Mark wanted to know.

“Not today, Mark. It’s Sunday, and I don’t bake on Sundays. Besides, this lady doesn’t even know us. Surely she wouldn’t want a visit from strangers,” I explained. “Today we are going to start addressing our Christmas cards. For once I’m going to get our cards mailed before December twenty-third. If you want to help someone, you can help me.”

In the days that followed, Mark persisted in reminding me about the lonely lady. Twice he asked to make something for the woman, but both times I was involved in other projects.

One Tuesday afternoon Suzie again came home with Debbie. That day I was putting together my specialty: a gingerbread train. Each car carried tempting cargo such as breadsticks, candy canes, and cinnamon bears. Suzie’s eyes sparkled when I gave her a few chocolate-chip cookie wheels to “glue” into place with frosting. She ate one of them.

“I wish my Mom made gingerbread trains,” she said. “Last year she made a neat gingerbread house, but this year she said it was too much work.”

“It is a lot of work,” I agreed, remembering the year I had been too busy with church and community duties to make my gingerbread train. The children had been very disappointed that year, but not this year. This year everything would be perfect.

A week later Debbie came home from school just as I was taking a fresh batch of gingerbread men from the oven.

“Too bad Suzie isn’t here,” she said, biting off one cookie foot. “Suzie loves our gingerbread men. She wasn’t in school today, though.”

Debbie set down her cookie, suddenly serious. “They said Suzie’s mama took too many pills, and she’s in the hospital. She might die.”

“Oh, Debbie, are you sure?” I asked in dismay.

Debbie nodded. “Sally Miller told me Sister Miller was at the hospital with Suzie’s mama all night,” she said. Sister Miller was our Relief Society president.

“I didn’t know Suzie was a member of the Church,” I said, surprised. “I’ve never seen her at meetings.”

“Suzie said they used to come all the time before her dad died,” Debbie said. “He got killed in a car accident this summer.”

“Poor Suzie!” I said. “Her poor mother! And I don’t even know her name.”

I called Sister Miller to see if I could be of any help in caring for Suzie during the crisis. I also asked for Suzie’s mother’s name. When she told me, it sounded vaguely familiar. I hung up the phone repeating the name when a devastating thought struck me. With a sinking feeling, I took the ward list from the desk drawer and turned some pages. Yes, there it was, circled in green ink—the name of Suzie’s mother, the name of Mark’s lonely lady whom I had never found time to help.

Suzie was with us that night when we received word that her mother had died.

I asked myself over and over: What if we had gone to visit her when Mark first wanted to? Would it have mattered that we were strangers? Would she have been a little less lonely, a little less desperate? I thought of the tired voice on the telephone, asking me to send Suzie home that first day we made gingerbread.

When Suzie went away a week later to live with her grandparents, we gave her our gingerbread train. The bright eyes that had sparkled as she helped make the train had lost some of their glow, but Suzie managed a little smile and a thank-you.

A gingerbread train. A very small gift. Too little. Too late. As Suzie took a half hearted nibble from a breadstick, I saw more than a saddened little girl holding a cookie train. I saw myself with painful clarity: a woman so involved with the things of Christmas that I had lost touch with the very spirit of Christmas, without which there can never be a “perfect Christmas.” I would never again forget.

Every holiday season since then, the fragrance of gingerbread reminds me of Suzie … and I cry.

  • All of the actual names have been changed as well as identifying details concerning Suzie and her family.

  • D. M. Brown is a member of the Tucson Twentieth Ward, Tucson East Stake, and serves as in-service leader in the stake Primary.