Member Tools Frequently Asked Questions

If Member Tools doesn’t accept your password, attempt each of these fixes in the following order:

1. Make sure you can sign into ChurchofJesusChrist.org using your current username and password.
   
   1. If are able to sign in but have a special character, symbol, or an extra space in your password, update your Church Account password to be alphanumeric.
2. Update Member Tools to version 5.0 or newer.
   
   1. Steps for updating on Android and on iOS.
3. Update your device operating system to the Member Tools minimum requirements (iOS 16.0 or newer, Android 8.0 or newer).
   
   1. Steps for updating on Android and on iOS.
   2. If the issue isn’t fixed, visit Church Account Recovery for assistance.

Recent changes to the update process have resolved many common errors. The best thing to do is to update the app version and your device software:

Update Member Tools to Version 4.8 or newer

• Steps for updating on Android and on iOS.

Update device software

• Steps for updating on Android and on iOS.

If the problem still occurs, attempt each of these fixes in the following order:

Android

1. Manually Update
   
   1. Open the Menu
   2. Select Update
   3. Select Manually Update
2. Refresh Data
   
   1. Open the Menu
   2. Tap Settings
   3. Select Refresh Data
3. Sign Out and Sign In
   
   1. Open the Menu
   2. Select Settings
   3. Select Sign Out
   4. Choose OK
   5. Sign in with Church Account username and password
4. Uninstall and Reinstall
   
   1. Open the Settings app on your device
   2. Tap Apps
   3. Select Member Tools
   4. Choose Uninstall
   5. Download and Install Member Tools

iOS

1. Manually Update

   1. Tap More
   2. Select Update
   3. Select Manually Update

2. Refresh Data

   1. Tap More
   2. Tap Settings
   3. Select Refresh Data

3. Sign Out and Sign In

   1. Tap More
   2. Tap Settings
   3. Select Sign Out
   4. Choose OK
   5. Sign in with Church Account username and password

4. Uninstall and Reinstall

   1. Press and hold the app icon on your device’s Home Screen
   2. Choose Remove App
   3. Choose Delete App
   4. Download and Install Member Tools

Visit the Church Account Recovery page for assistance.

In Member Tools, Automatic update is enabled by default but is not required to use the app. If you would like to enable Automatic update you are required to turn on the Background App Refresh setting.

Android
To enable Background Data Usage:

1. Open the Settings app on your device
2. Tap Apps
3. Select Member Tools
4. Select Data Usage or Mobile data & Wi-Fi
5. Toggle Background Data on

iOS
To turn on the Background App Refresh setting:

1. Open the Settings app on your device.
2. Scroll down and select General.
3. Scroll down and tap Background App Refresh.
4. Check that Background App Refresh at the top is not “off.”
5. Scroll down and toggle on for Tools.

Steps for updating on Android and on iOS.

Android
To update your contact information:

1. Open the Menu
2. Tap on your Profile
3. Scroll down and select Edit Information

Your ward or branch clerk can update household street addresses and preferred names.

iOS
To update your contact information:

1. Tap on More
2. Tap on your Profile
3. Tap on Edit

Your ward or branch clerk can update household street addresses and preferred names.

Android

To update your household location on the map:

1. Open the Menu
2. Tap on your Profile
3. Scroll to your address
4. Tap Adjust Household Location
5. Use the search bar above the map to search for a new address or manually select a new location on the map.

iOS
To update your household location on the map:

1. Tap More
2. Tap on your Profile
3. Scroll to your address
4. Tap Adjust Household Location
5. Use the search bar above the map to search for a new address or manually select a new location on the map.

Currently, you can only add or edit calendar events through the Calendar on Calendar.ChurchofJesusChrist.org.

This may be because a missionary’s family has changed units since the missionary was called.
First, perform an Update:
Android

1. Open the Menu
2. Select Update
3. Select Manually Update

iOS

1. Tap More
2. Select Update
3. Select Manually Update

If the issue persists, ask your ward or branch clerk to update the missionary’s Church Unit information in the Missionary Online Recommendation System. Clerks may contact the Global Service Department for additional assistance.

This list may take up to 24 hours to update after missionary transfers have occurred. After you have waited 24 hours.

Perform an Update:

Android

1. Open the Menu
2. Select Update
3. Select Manually Update

iOS

1. Tap More
2. Select Update
3. Select Manually Update

If the issue persists, ask your ward or branch clerk to contact the local mission office to update the missionary’s assigned unit in Missionary Portal.

Android

1. Open the Messages by Google app.
2. Tap on your Profile.
3. Tap on Messages settings.
4. Scroll down and tap on Advanced.
5. Tap on Group messaging.
6. Select the option Send an SMS reply to all… (mass text).
   Note: Remember to revert this setting when done, as it affects all messages.

iOS

1. Tap on the Settings app on your Home screen.
2. Scroll down and select Messages.
3. Scroll down to Group Messaging under SMS/MMS and toggle it to off.
   Note: Remember to revert this setting when done, as it affects all messages.

The default tile colors are random. You can leave them as the random default color or change them based on what makes sense for you. Learn more about changing tile colors.

Android

1. Open your Settings app on your device.
2. Search for App languages.
3. Select App languages.
4. Scroll down, select the Member Tools app.
5. Select your preferred language.

iOS

1. Open the Settings app on your device.
2. Scroll down, select the Tools app.
3. Select Language under Preferred Language.
4. Select your preferred language.
5. When you access Member Tools next, you’ll be asked to refresh your data so that Member Tools is showing fully in the preferred language you selected.

If the Preferred Language section was not visible on iOS devices,

1. Return to the Settings app on your device.
2. Select General then select Language and Region.
3. Tap Add Language and select your desired language.
4. Choose which language will be the primary language for your device.
5. Then follow the steps above.

To learn more about visibility settings options, including limiting who has access to digital contact information for yourself and members of your household, visit the Digital Contact Information Visibility Settings page.

In accordance with Church data privacy policy, Member Tools does not allow users to record notes about members.

In accordance with Church data privacy policy, you are only allowed to view information for members who are in your stake or district or in stakes or districts in which you have a calling. This includes any members that you may have added to a group in Member Tools. If a member that is in a group moves out of your stake or district, they will be removed from the group.

Local leaders are provided with additional membership information to assist in their callings to minister to their unit members. The information should be used appropriately and treated as sensitive by these leaders to help ensure the data privacy of their members. If you are seeing this information but are not a local leader, please contact your ward or branch clerk.

Functionality and data available in LCR are being added to Member Tools over time. For updates on new functionality, reports, or other features coming in Member Tools, visit the About Member Tools page.

If you don’t see Calendar events, follow the steps below to select the calendars to subscribe to and display:

Android

1. On the Calendar screen tap on the Menu (3 dots).
2. Select Manage Calendars.
3. Select a calendar by checking the box on the left.
4. Display a calendar by tapping the calendar Filter and checking the box.

iOS

1. On the Calendar screen tap Edit.
2. Select the calendars you want to display.
3. To add more calendars, tap Subscriptions and select the additional calendars.

The app data may need to be updated.

First, perform an update:

Android

1. Open the Menu.
2. Select Update.
3. Select Manually Update.

iOS

1. Tap More.
2. Select Update.
3. Select Manually Update.

If that is unsuccessful, refresh the data:

Android

1. Open the Menu.
2. Tap Settings.
3. Select Refresh Data.

iOS

1. Tap More.
2. Tap Settings.
3. Select Refresh Data.

If you are still seeing the directory for your old ward, verify that the clerk in your new ward has requested your membership records.

The app data may need to be updated.

First, perform an update:

Android

1. Open the Menu.
2. Select Update.
3. Select Manually Update.

iOS

1. Tap More.
2. Select Update.
3. Select Manually Update.

If that is unsuccessful, Refresh Data:

Android

1. Open the Menu.
2. Tap Settings.
3. Select Refresh Data.

iOS

1. Tap More.
2. Tap Settings.
3. Select Refresh Data.

If the updated information is still not displayed, contact your ward clerk for further assistance.

The app data may need to be updated.

First, perform an update:

Android

1. Open the Menu.
2. Select Update.
3. Select Manually Update.

iOS

1. Tap More.
2. Select Update.
3. Select Manually Update.

If that is unsuccessful, refresh reports:

Android

1. Open the Menu.
2. Select Reports.
3. Pull down on the screen to refresh the reports.

iOS

1. Tap Reports (or find Reports under More).
2. Pull down on the screen to refresh the reports.

If the reports are still not displayed, contact your ward or branch clerk for further assistance.