Choose three group members to read the following script:
Sage: Hi, I’m Sage. And I’m thinking of starting my own business, so I thought I would check around and see what other people are doing. That’s how I met this couple, Omar and Anna. What kind of business do you own?
Omar: Well, we started our mobile oil change business a little less than a year ago.
Anna: It’s been crazy keeping up with all the calls.
Omar: Dealerships usually charge 29.95 for an oil change. We figured if we undercut them by a little, we could get a lot of their business.
Anna: And we go to our customers. They don’t have to sit in a smelly waiting room reading old magazines. We go right to their workplace or wherever their car is.
Sage: Wow, that’s convenient. You don’t have a shop, so no expenses there. Are you making good money?
Omar: We pay ourselves a little, and we get 3% to 4% profit on every job.
Anna: We thought about adding other services like rock-chip repair and wiper blade replacements—those kinds of things.
Omar: We just don’t have enough room in our van. And anyway, we don’t want to take out a loan to pay for those things until somebody orders them.
Anna: We want to keep expenses low.
Sage: Thanks for talking to me. Makes me wonder: Is this a business I would want?
Choose two group members to read the following script.
Vivek: So, I’m sitting here with Antonio …
Antonio: Hi.
Vivek: Antonio is planning to start a business.
Antonio: Repairing shoes. There isn’t a shoe repair business in our neighborhood, so I spent the summer working in another town, learning the trade.
Vivek: Wow, that’s great. And it looks like you have a list of all the materials and tools you’ll need.
Antonio: Yes. Lots of stuff.
Vivek: OK. Why don’t you read me the list?
Antonio: A storefront, a nice workbench and chair, three gallons of glue, leather, rubber soles, a respirator, a new sewing machine, signs, and a delivery van.
Vivek: That’s a long list!
Antonio: Well, it’s all the stuff I need.
Vivek: And what do you think it will all cost?
Antonio: I’m not sure, but probably around 20,000.
Vivek: OK. I think it will help if we break up your costs into two categories—variable costs and fixed costs.
Antonio: Why? What’s the difference?
Vivek: Well, any materials you use to repair a shoe are variable costs.
Antonio: So glue, soles, and leather.
Vivek: That’s right. These costs are variable because the volume of work you do will change month by month. If you repair a lot of shoes, you will spend more money on glue, soles, and leather. If you don’t have as much work, you’ll spend less money on glue, soles, and leather. And there’s another variable cost that most people don’t think about: your time. You need to keep in mind how long it takes to repair each pair of shoes.
Antonio: OK. And what are fixed costs?
Vivek: Fixed costs are costs that don’t change. You have to pay for them no matter how many or how few shoes you repair.
Antonio: So the workbench, the signs, and the delivery van—I pay for those no matter what. It would be smart for me to make my fixed costs as low as possible.
Vivek: Exactly. You want to avoid costly long-term commitments. Every fixed cost comes out of your pocket, every month, no matter what. Now, how much will you be charging to repair a pair of shoes?
Antonio: Sixty. That seems like it would give me a pretty good profit.
Vivek: Well, we have to figure in the cost of the soles, the leather, the glue, and your time.
Antonio: All the variable costs.
Vivek: Right. And then you have to add in the fixed costs. Want to look at your list again?
Antonio: I have a feeling I’m going to want to cut it down some.
Vivek: Let’s say you take care of all the fixed costs on your list, and it comes out to about 18,000. You would need to repair at least 300 pairs of shoes just to cover your fixed costs. That doesn’t even cover your variable costs—leather and glue, plus your own time on the job.
Antonio: Three hundred pairs just to pay for my fixed costs?
Vivek: Actually, no. You still have some other fixed costs you haven’t addressed, like paying for gas and repairs on your van, monthly rent, and utilities.
Antonio: That adds up fast. Wouldn’t it be smarter for me to build my business just on variable costs?
Vivek: As much as possible, yes. Let’s look at your list again. Suppose you make your garage your workspace. That gets rid of your rent. And instead of buying a van, let’s use your car to pick up materials and transport stuff.
Antonio: Wow. Look how much I’m saving! But will customers come to me if I don’t have a storefront?
Vivek: That’s up to you. To start, you might have to reach out to them by getting creative with your marketing. You have to give your business a chance to succeed, and if you’re buried under expenses, you’ll fail for sure.
Antonio: But the shoe repair shop I worked at over the summer had all this equipment and a storefront.
Vivek: And how long did it take him to get there?
Antonio: Oh, I have no idea.
Vivek: My guess is he started small and made sure he made money from the beginning. Then as his business grew, he took a percentage of the profit to buy new machinery and a storefront.
Antonio: So he was never in debt?
Vivek: That’s right. Most likely he was smart with managing his costs. His variable costs included his time as well as the cost of materials. And he made sure he earned enough profit to cover his low fixed costs.
Antonio: Well, I do need a few things to get started.
Vivek: Of course. The important thing is that you be frugal and resourceful. Don’t be afraid to buy used materials for what you need. Consider building your own, borrowing when it makes sense, or even asking friends for help. Remember, all the money you spend is money that could have gone into your pocket.
Antonio: Got it.
Vivek: One last thing. I have this pair of boots that need a new sole.
Antonio: I can help with that! But I need a favor.
Vivek: Sure.
Antonio: You have to tell all your friends what a good job I do.
Vivek: There you go!